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Shipping & Returns

Shipping Policy

Shipping Days

  • Orders are shipped every Monday, Wednesday, and Friday (excluding holidays).

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Order Processing

  • Ready-to-Ship Products: Most items ship within 1–2 business days.

  • Custom Orders: Ship within 2 weeks of purchase.

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Shipping Rates & Options

  • Canada:

    • Free tracked shipping on orders over $75 CAD.

    • Lettermail shipping is also available for free (no tracking; Bothwell Pets is not liable for lost lettermail parcels).

    • Canada Lettermail delivery: 7–14 business days.

    • Canada Tracked shipping: 3–6 business days.

  • USA:

    • Free tracked shipping on orders over $35 CAD.

    • All US orders are shipped with tracking.

    • Delivery times vary based on location and customs processing.

  • International:

    • Flat rate shipping of $22.95 CAD on all orders.

Return & Exchange Policy

We gladly accept returns or exchanges!

  • Please contact us within 2 weeks of purchase.

  • Products must be in their original condition.

  • Customers are responsible for return postage costs.

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If your order isn’t as expected, email us at hello@bothwellpets.ca and we’ll make it right.

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